Order Processing Time
Standard orders ship within 2–5 business days. Orders are fulfilled in the order received, and we always work to ship as quickly as possible. To preserve freshness and avoid weekend transit delays, we typically ship Tuesday and Wednesday. Processing times may be longer during holiday seasons, promotional events, or for large-volume orders. Extended order processing for custom label orders: Orders with custom logos or monograms require an additional 5–7 business days for label production.

Order Changes / Cancellations
Because orders enter production quickly, cancellations, order changes, and address updates cannot be guaranteed once submitted. If you need assistance, please contact us as soon as possible at info@thecornerpiecebrownieco.com and we’ll do our best to help.

Shipping Methods & Carriers
Orders are processed through Pirate Ship and shipped via UPS from our bakery in Charlotte, North Carolina.
Transit times typically range from 1–3 business days depending on destination.
At this time, we do not ship to PO Boxes or APO/FPO/DPO addresses.
  Our brownies are available for shipping within North Carolina only.

Tracking information 
You’ll receive an order confirmation email after purchase, followed by a second email with tracking details once your order ships. If tracking shows delivered but your package cannot be located, please first check with household members, neighbors, front desk staff, mail rooms, or the carrier directly. Once marked delivered by the carrier, packages are considered delivered. We are not responsible for theft or loss after delivery.

Delivery Estimates
Delivery dates provided by carriers are estimates and cannot be guaranteed. While we carefully plan shipping timelines, delays may occur due to weather, carrier disruptions, or other circumstances beyond our control. We always recommend ordering early when timing is important.

Freshness / Product Shelf Life
Brownies are best enjoyed within 7 days of arrival when stored at room temperature.
They may also be frozen for up to 3 months.
For additional care instructions, please visit our Brownie Care page.

Warm Weather Advisory
Brownies will not be packed in insulated boxes or with ice packs. 
During warmer months, we recommend monitoring tracking closely and ensuring someone is available to receive the package promptly.
If brownies arrive slightly warm, allow them to cool at room temperature or before enjoying.
We are not responsible for heat exposure after delivery if a package is left unattended outdoors.

Incorrect Address Policy
Customers are responsible for providing complete and accurate shipping information.
We are not responsible for delays, losses, or returned packages resulting from incorrect or incomplete addresses.

Delivering to a Business (Office Buildings, Hospitals, Hotels, Dorm Rooms, etc.)
When shipping to a business or shared building, please include all relevant delivery details such as recipient name, suite number, floor, department, or room number.
We recommend confirming delivery procedures directly with the location before placing your order.
Packages delivered to mail rooms, front desks, or receiving departments are considered delivered once accepted at that location.
We are not responsible for failed delivery attempts, inaccessible buildings, unavailable recipients, or internal delivery delays within the destination property.
At this time, we don't deliver to PO Boxes or APO/FPO/DPO addresses.

Lost, Delayed, or Damaged Packages
If your package arrives damaged or is significantly delayed, please contact us within 48 hours of delivery at info@thecornerpiecebrownieco.com and include photos when applicable.
We’ll always do our best to help.

Future Delivery Dates
Our standard online ordering page is designed for immediate fulfillment and does not currently support future ship dates.
For weddings, events, and corporate gifting orders, customers may request a future delivery timeline through the ordering page by entering their event date and selecting “hold my order”.
When timing an event shipment, we aim for brownies to arrive 1–2 days before your event to allow for unexpected transit delays. However, carrier delivery dates cannot be guaranteed.
Alternatively, brownies may also be shipped in advance and stored frozen for up to 3 months.

How do I place orders shipping to multiple addresses?
Need to send brownies to multiple recipients?
Our Corporate Gifting page is the best option for larger multi-address orders. For assistance, please email info@thecornerpiecebrownieco.com.

Returns / Refunds
Due to the perishable nature of our products, brownie orders are final sale and cannot be returned. Merchandise is also final sale.

If there is an issue with your order, please contact us at info@thecornerpiecebrownieco.com within 7 days of delivery and we’ll do our best to help.

Local Pickup
Local pickup is available for orders over $150.
Pickup is by appointment only in the Charlotte area. To arrange pickup, please email us at info@thecornerpiecebrownieco.com .

Gift Orders
Gift messages are printed exactly as entered by the customer. Please review your message carefully before submitting your order.

Custom Logos, Monograms & Label Printing
Custom labels are printed exactly as submitted. Please carefully review spelling, punctuation, and formatting before placing your order.
*Low-resolution files may result in lower print quality.*
For best print quality, we recommend uploading one of the following file types:
PNG (preferred for logos with transparent background)
PDF (preferred for professional/vector artwork)
High-resolution JPEG
Recommended resolution: 300 DPI minimum

Contact Us
Questions? We’re happy to help.
info@thecornerpiecebrownieco.com